DB1. Evaluate an Experience” Please respond to the
following:
From the e-Activity,
https://www.youtube.com/watch?v=0c_JzWDCF8A
analyze the
importance of production planning and scheduling within an organization.
Evaluate a bad experience you have had with an appointment from both
perspectives of the customer (you) and the organization due to inefficient
planning and scheduling.
DB1b. Analyze the
experience you provided in Part 1 of this discussion from a technical
perspective and an intangible perspective. Suggest ways the schedules could
have been created more efficient and effective.
DB2, Balloons Aloha” Please respond to the following:
• From the
case study, suggest short-term recommendations for the set of six jobs at the
company. Support your recommendations.
• From the
case study, evaluate the efficiency of Balloons Aloha’s sequencing system.
Provide long-term recommendations with respect to sequencing jobs at the
company. Support your recommendations.
DB2a. “Cost of Quality” Please respond to the
following:
• Select
two fast food restaurants and evaluate them in terms of service quality.
Suggest ways to improve the service quality.
• Evaluate
the two fast-food restaurants you selected in Part 1 of this discussion in
terms of the “Seven QC tools”. Determine the top three QC tools that tend to be
most valuable to business owners. Explain your rationale.
DB2b “Quality Control Systems” Please respond to
the following:
• Compare
and contrast ISO900:2000 and Six Sigma in terms of their differences and
similarities.
• From the
e-Activity, select one organization that has achieved Six Sigma certification.
Then, discuss the benefits and results that the organization has achieved as a
result of following the quality standards inherent in Six Sigma certification.
Explain how these standards help this organization pursue continuous
improvement.
DB3a”Lean Operating Systems” Please respond to the
following:
• From the
Watch the video Chapter 17, titled “Introduction to Lean Manufacturing,” (9 min
35 s), located in the course shell. Be prepared to discuss, examine at least
three different types of waste that can be found in an organization of your
choice. Suggest the lean strategies to confront them.
• From the
Use the Internet to research airline companies including Southwest Airlines and
some full-service airlines such as United Airlines and British Airways. Take a
note on their lean service systems, compare and contrast the lean service
system found with Southwest Airlines to a full-service airline such as United
Airlines, British Airways, and other large carriers in terms of cabin service,
boarding process, baggage handling, and service encounters.
• Recommend
ways for the airline carriers to improve their lean operation system in terms
of speed and quality while reducing waste and costs. Explain your rationale.
DB3b “Project Management” Please respond to the
following:
• Use the
Internet to research companies that use project management techniques such as
CPM or PERT. Be prepared to discuss, provide at least two examples of companies
that have used project management techniques such as CPM or PERT. Evaluate
their success in operations.
• Determine
at least two factors that impact the quality of project management. Suggest
ways these factors can be mitigated without affecting project operations.. .
