Question,
Look through the newspapers.
Find three articles relevant to community
services workers or the community services industry at large. Cut out and keep
these articles.
Briefly describe each issue
·
Why is the issue of relevance
to the community services worker/industry?
·
What is the potential
effect/impact on the community services agency or program
Question 2
Choose one government and non- government
organization relevant to community services work in South Australia
Write a brief description of the role of
each organisation, including the following details:
·
Name of organisation
·
Vision/mission ( the core
business of the organisation)
·
Structure (formal structure,
paid and volunteer staff etc)
·
Programs or services offered by
the organisation
Note: many agencies now have their own web
sites (generally an excellent source of background information). Annual reports
and publicity brochures are also a good source of information.
(Optional)
You can write about Minda organisation
www.mindainc.com.au
Question 3
Obtain a job description for a support
worker ( eg aged care, disability , youth) from a community service
organisation. If you are already working in this type of role, use your own job
description. If not, you may be able to access one from a job advertisement
(usually job and person specifications are available to prospective
applicants).
List the key responsibilities/ duties and
essential knowledge refer to
·
Communication skills
·
Ability to work in teams
·
Seeking advice of feedback
about your job role and/or work performance
·
Written reports and records
·
Using technology and equipment
·
Occupational health and safety
policies and procedures
Question 4
You are working as a support worker in a
community organisation and are relieving on the reception desk at lunch time. A
young woman comes in. she is carrying a baby and also has a toddler in a pram.
When you speak with her, she asks to see a female doctor, she speaks little
English. The baby is unsettled and cries a lot. You ask her to sit down while you
consult with your supervisor.
·
Give examples of two services
this clients could go for support
·
Describes the communication
skills you use when talking with the client
·
Explain two cultural issues you
may need to consider
·
What are some of your own
personal values and attitudes you may need to be aware of?
·
What would you do if you were
concerned about the welfare of the clients and her children?
Question 5
Identify a community service organisation
of your choice. Give an overview of the organisation, including the following;
·
How the need for the
organisation was identified and by whom
·
History of the organisation
·
Challenges faced by the
organisation
·
Funding
Question 6
You are a receptionist/patient assistant
for a physiotherapist. An Asian person walks in and asks to see doctor. This
person apparently speaks and understands very little English. Possibly they are
in the wrong office
1.
How can you demonstrate respect
for this person given her apparent non-English speaking background?
2.
What is the best way to communicate
with this person
3.
What misunderstanding may
occur?
4.
What strategies can you use to
try to overcome any language barrier
Question 7
Use the following internet site listed to
help in completing this task.
http:en.wikipedia.org.wiki/list_of_ethnic_groups
A.
List some of the ethnic
B.
Choose 2 of the group and list
the differing cultural and communication aspects they
|
culture |
Cultural differences |
Communication |
Complete an online
pre-test for Australia citizenship. Then answer the following questions.
www.australiancitizenshiptest.net/
click on ‘sample test’.
a)
How did you feel during the
test?
b)
Did you know all the answers?
Explain
c)
How do you think someone from
another country may feel during the test
Question 8
Research online
how to find interpreters for 5 different languages. List all contact details
for each one.
Question 9
Case study 1
Ho is a nineteen
year old from a Cambodian background. When Ho’s job require him to deal
directly with a supplier, he is told, I’ll deal directly with the boss, no you,
refugee. Ho explains the situation to his boss, lannis, who says he will deal,
will deal with the supplier personally. Ho is humiliated and angry, but decides
not to raise the issue with lannis again for fear of being seen as weak and
unable to handle the job.
a)
What can Ho do about the
supplier’s behaviour?
b)
What should lannis have done
when ho can to him
Case Study 2
Talia Has an
Eritrean background. She works part time in a hamburger shop call vinny’s. Una
often works the same shift. She calls Talia names like golliwog and monkey face”.
When talia objects, she is told by Una to ‘go back where you come from then’.
Talia tries to avoid being near Una vut has not reported the insults to vinny
for fear she might lose her job.
a)
What responsibility does vinny
have for Una’s comments
b)
What responsibility does Talia
have for Una’s comments
c)
Is Una’s behaviour unlawful
Question 10
Watch the DVD “ Grand Torino”. Write a
review on the movie making, making sure that you include issues of
cross-cultural misunderstanding.
