(TCO 7) ____ and ____ are the personality factors most strongly associated with leadership effectiveness. (Points : 5)

Agreeableness and low neuroticism
Openness to experience and low neuroticism
Extroversion and conscientiousness

Question 2.2.(TCO 3) The quality of _____ is possessed by all truly great leaders: (Points : 5)

Looking before leaping
Doing the right thing for the right reason
Following-up on decisions
Considering alternative courses of action
Never telling a lie

Question 3.3.(TCO 4) Positive group member roles include: (Points : 5)

Encourager, clarifier, harmonizer
Idea generator, ignition key, standard setter
Detail specialist
All of the above
None of the above

Question 4.4.(TCO 8) Ann Morrison identifies 10 practices considered to be important in dealing with diversity, including: (Points : 5)

Top management’s personal involvement
Targeted recruitment
Diversity training groups
Work and family policies that support diversity
All of the above

Question 5.5.(TCO 9) Principles to follow in developing others include: (Points : 5)

Have a respectful attitude
Build self-esteem
Use coaching versus judging
Practice to build proficiency
All of the above

Question 6.6.(TCO 9) The “Attitude in Response to Change Curve” describes the following phases in sequence of occurrence: (Points : 5)

Exploration, denial, resistance, responsibility, commitment
Resistance, exploration, attitude trough, responsibility, commitment
Denial, resistance, attitude trough, exploration, responsibility, commitment
Resistance, denial, exploration, attitude trough, responsibility, commitment

Question 7.7.(TCO 9) One minute goal setting involves identifying _____ goals, and writing these on _____ sheet(s) of pages, _____ words or less. (Points : 5)

6 to 10; 2; 500
3 to 5; 1; 250
1 to 3; 1; 500
10 to 15; 5; 1,000
None of the above

Question 8.8.(TCO 6) Two important criteria for bench marking are _____ and ____.(Points : 5)

Product quality, service quality
Location, time
Personal, organizational
Past, present
None of the above